Contact us via live chat or at care@healthylife.com.au to notify us you want to return your item due to a change of mind, providing a photo of the item packaged in its box and your original order number. Our team will validate that the item qualifies for a change of mind refund.

Package the item(s) to be returned safely into a box. You must quote your original order reference on the inside of the box or highlight it on the outside of the box for identification. Take a photo of the item in the box (this will be needed later).

Go to your nearest Australia Post office and post the item back to us via Registered Post, to the address provided by the customer care team (return address may differ depending on your location). Do not forget to email care@healthylife.com.au with your tracking number as we need this to finalise your return.

Once our customer care team validates the return conditions and the items are processed by Australia Post and on its way back to us, we will process your refund (Please note that refunds will be made using the original payment method stated on your proof of purchase and may take up to 5 working days to be processed.)