1. Please contact us via our live chat or send us an email to care@healthylife.com.au, providing the details of the faulty product(s), original order details and a description of the fault including:
Order number associated with your original order
Product/s and quantity of each that you have experienced a fault with
Detailed explanation of the fault that has occured
Photos and/or videos to display the fault
Please do not dispose of the faulty item until a Healthylife Customer Care representative has confirmed this with you. In some rare cases we may need to obtain more information from you and/or the manufacturer may require the product back.
2. Our team will assess the fault and once validated will either email you a Returns Prepaid label (at our cost) to post the goods back to our warehouse should the manufacturer require the product back, or provide a refund or replacement at your request.