What is the address for the Rose Bay Click & Collect site?
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​Woolworths Rose Bay Direct To Boot Only
​488 Old South Head Rd
ROSE BAY NSW 2029
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​How can I cancel my Click & Collect order?

If you have made a mistake on your order (happens to the best of us!) or want to cancel your order please contact us as soon as you can through live chat or care@healthylife.com.au, or call us on 1300 463 342.

Order cancellations or amendments can only occur before our warehouse has commenced the packing, however, if your order has already been sent to the Rose Bay Direct to Boot site and you still wish to cancel, then our customer care team can assist you.

I just placed my order. When will it be ready for collection?

Most orders will be processed and sent to the Rose Bay Collection Site within 24 hours.

If there is going to be a delay (eg. prescription items needing a consult or to be ordered in), a Healthylife or Healthylife Pharmacy Team Member will contact you.

How will I be notified when my order is ready to be collected?

An email will be sent to the email address used when placing your order.

How long do I have to pick my order up before it gets sent back/cancelled?

Cold chain items can be stored at the Rose Bay Direct to Boot site for a maximum of 4 days. All other Healthylife and Healthylife Pharmacy orders will be held for 14 days, before being sent back to our Sydney warehouse. If you require us to hold your order for a longer period of time, please contact our Customer Care Team through live chat, or by emailing care@healthylife.com.au or calling 1300 463 342.

Can you hold my order for longer if I can't pick it up in time?

Yes, please reach out to our Customer Care Team via live chat, email or phone.

Can I pick my order up at any time? Do I have to inform anyone that I am on my way?

Rose Bay Direct to Boot orders can be collected once you receive the ‘Awaiting Collection’ email, any time between 8am and 8pm, 7 days a week.

There is no sms link to let the Direct to Boot team know that you are on your way, so simply show the ‘Awaiting Collection’ email to the team when you arrive!

Can someone else pick up my order?

Yes, please forward the ‘Awaiting Collection’ email to the person picking up your order on your behalf, as they will need to show this to the Rose Bay Direct to Boot team.

Can I pick up my order on foot or on a bicycle/scooter?

Yes! A Rose Bay Team Member will greet you at the front entrance (sliding doors).

Can I pick my Healthylife order up with my Woolworths Direct-to-Boot order?

Yes! If you have received your ‘Awaiting Collection’ email from us, simply show this to the Direct to Boot Team Member when picking up your Woolworths order and they will bring your Healthylife order to you.

An item in my Click & Collect order is wrong/missing or damaged - can I get a refund or replacement?

You can contact our Customer Care Team through live chat, or by emailing care@healthylife.com.au or calling 1300 463 342 to report any issues with your order.

All products you buy from Healthylife are covered by the Healthylife Returns Policy.

I want to return my Click & Collect order?

Please read our full Returns Policy to find out how to return a product that is faulty or if you have changed your mind.