Didn't receive all the products in your order? We hate to see any of our customers disappointed, but there may be a few reasons why this can occur that you can check before contacting our Customer Care Team.
Check your order confirmation/tax invoice to confirm what was ordered.
Our automated order confirmations contain a tax invoice of what was ordered via our website. Please check the description and quantities of each line carefully.
Customers that placed an order online whilst logged into their account can also check their Order History for past and current orders.
2. Your order may be coming in separate shipments.
No one likes waiting for their goods in the mail. That is why at Healthylife you may see your order split into multiple shipments so we can dispatch your items asap!
To find if your order has been split into separate shipments you can check your order confirmation you should have received shortly after placing your order, emails in case we provided a further update on what to expect in each shipment and/or your Order History within your online account.
3. You may of been refunded for a product we were unable to fulfil
If we were unable to supply an item in your order, our team will process a refund for the item/s as we do not wish to withhold funds from our customers for extended periods of time. In the event this occurs our customers should expect to receive an email from our team advising what was refunded from the order prior to dispatch.
Depending on your method of payment you should look to receive your refund within 5-10 business days after this was processed.
Checked all these options and still missing an item from your order?
Please contact our Customer Care Team by either jumping on our online chat, emailing us at care@healthylife.com.au or calling on 1300 463 342.