We're sorry to hear that something appears to be missing from your order.
Before contacting our Customer Care team, there are a few things you can check that may explain why you haven't received all of your items.
1. Check your order confirmation
Your order confirmation email includes a tax invoice showing everything that was purchased.
Please review the:
Products
Quantities ordered
If you placed your order while logged into your Healthylife account, you can also view your order details by navigating to your Account settings & selecting Order History.
2. Check if your order has been split into multiple shipments
To get your products to you as quickly as possible, we may split your order into multiple shipments if items are being dispatched from different fulfilment centres.
You can check if your order has been split by reviewing:
Your order confirmation email - we'll let you know if there are multiple shipments expected up front.
Any dispatch emails we've sent you - our team may split off items to come from a separate warehouse if it is unavailable at the assigned warehouse.
Your Order History within your Healthylife account
If your order has been split, you'll receive separate tracking information for each shipment.
3. Check whether an item has been refunded
Occasionally, we may be unable to fulfil an item in your order due to unforeseen stock availability.
Rather than delaying your entire order, we'll dispatch the available items and automatically process a refund for the unavailable product(s).
If this happens, we'll send you an email before your order is dispatched confirming:
Which item(s) have been refunded
The refund amount
Depending on your payment method, refunds typically appear within 5–10 business days after being processed.
Still missing an item?
If you've completed the checks above and believe an item is still missing from your order, our Customer Care team will be happy to investigate.
You can contact us via:
💬 Live Chat via the Healthylife website
📞 1300 463 342 (during business hours)
To help us investigate as quickly as possible, please include:
Your order number
The name of the missing product(s)
The quantity missing
Photos of everything you received, including the outer packaging and packing materials (if available)
We'll look into this for you and work towards a resolution as quickly as possible.