Change of Mind Returns
If you've changed your mind about a product purchased from Healthylife, you may be eligible for a refund at our discretion, provided the following conditions are met.
Return eligibility
To be eligible for a Change of Mind return, the product must:
Be reported to Healthylife within 30 days of purchase, with valid proof of purchase
Be in its original condition, including the original packaging and security seals intact
Not be an exempt product (see Products Exempt from Change of Mind Returns below)
Not have been used and, if the product is perishable, not be expired or close to expiry
To assess your request, we may ask you to provide:
Photos or videos of the product
The product's batch and expiry date (where applicable)
Any other information required to verify the return
Please note:
Healthylife reserves the right to decline refunds where a purchase cannot be verified.
Return shipping costs for Change of Mind returns are the responsibility of the customer.
This policy is in addition to your rights under the Australian Consumer Law.
How to request a return
To submit a Change of Mind return request, please contact our Customer Care team at care@healthylife.com.au, or jump on Chat via our website selecting Return Request & following the prompts. Please include:
Your order number
The product(s) you'd like to return
The quantity of each product
The reason for your return
Photos showing:
The product security seals are intact
The batch and expiry date (where applicable)
Once we've reviewed your request, a Customer Care team member will contact you with the next steps.
Please do not return any products until your return has been authorised by our Customer Care team.