Yes – you can, as long as your order hasn’t left our warehouse!
To help us get this sorted quickly, please contact our Customer Care team as soon as possible before your order is dispatched.
You can reach us via:
📞 Phone: 1300 463 342 (Monday to Friday, 8:30am – 5:00pm AEDT)
📧 Email: care@healthylife.com.au
💬 Live Chat: Leave us a message outside business hours and we’ll get back to you promptly during our hours of operation (8:30am – 5:30pm AEDT)
What if My Order Has Already Been Dispatched?
If your order is already on its way, don’t worry – redirection may still be possible, but it depends on the courier and delivery speed selected. Please note that express shipping services may have more limited redirection options.
How Can I Redirect My Parcel Myself?
If redirection is still available for your delivery, you can easily update your delivery address using the Australia Post MyPost app or by contacting the courier directly.
Here’s how:
Create or log in to your free MyPost account:
👉 Sign up to MyPostMake sure the email address and phone number on your MyPost account match the details used when placing your Healthy Life order – this allows Australia Post to link your parcel.
Once you receive your dispatch confirmation email (with tracking details), simply:
Log in to your MyPost account
Enter your tracking number
Follow the prompts to select your preferred redelivery option:
Redirect to a new street address
Deliver to a 24/7 Parcel Locker
Collect from a participating Post Office
Deliver to your PO Box
You’ll receive real-time updates through the MyPost app as your delivery progresses.
Important Info:
Redirection may cause slight delays depending on your new delivery location.
Collection timeframes:
Parcel Lockers: 48 hours before it is moved to a post office for collection
Post Office (Parcel Collect): 10 business days
PO Box: 30 days
After these timeframes, uncollected parcels will be returned to our warehouse.
For more information, check out:
👉 How to redirect your parcel with MyPost
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