Update your delivery details within 10 minutes of placing your order
Good news! Shortly after placing your order, you can now update your delivery details directly from your Order Confirmation page.
We always recommend reviewing your order details carefully before completing your purchase to ensure your name, phone number and delivery address are correct.
After your payment has been processed, you'll have 10 minutes to make changes to your:
Delivery name
Phone number
Delivery address
How to update your details
Complete your purchase as normal.
Once your payment has been processed, you'll be taken to the Order Confirmation page.
Scroll down to your Order Details.
Select Edit your details next to your shipping details (you'll see a 10-minute countdown timer showing how long you have left to make changes).
Update your name, phone number or delivery address as required.
Select Save Changes to apply your updates.
Double-check that your updated details are now displayed on your order confirmation page.
Screenshots of each step are provided below for reference.
Missed the 10-minute window?
If your order has already begun processing, we may not be able to update your delivery details before it is dispatched.
If you need to make a change after the 10-minute edit window has expired, please contact our Customer Care team as soon as possible. We'll do our best to assist, however, changes cannot be guaranteed once an order has entered the fulfilment process.
📧 Email: care@healthylife.com.au
📞 Phone: 1300 463 342 (during business hours)
💬 Chat: jump on & send us a message via chat available via the Healthylife website.
If your order has already been dispatched
Unfortunately, once an order has been dispatched, we are generally unable to amend the delivery address.
Depending on the courier and delivery service selected, we may be able to request a redirection or provide alternative options. Please contact our Customer Care team as soon as possible, and we'll be happy to discuss what may be available.
Please note that address changes after dispatch are subject to the courier's policies and cannot always be accommodated. If redirection is available, please note this may add a minimum of 2 business days to your delivery.
How Can I Redirect My Parcel Myself?
If redirection is still available for your delivery, you can easily update your delivery address using the Australia Post MyPost app if your order has been dispatched with Australia Post or by contacting the courier directly.
Here’s how:
Create or log in to your free MyPost account:
👉 Sign up to MyPostMake sure the email address and phone number on your MyPost account match the details used when placing your Healthy Life order – this allows Australia Post to link your parcel.
Once you receive your dispatch confirmation email (with tracking details), simply:
Log in to your MyPost account
Enter your tracking number
Follow the prompts to select your preferred redelivery option:
Redirect to a new street address
Deliver to a 24/7 Parcel Locker
Collect from a participating Post Office
Deliver to your PO Box
You’ll receive real-time updates through the MyPost app as your delivery progresses.
Important Info:
Redirection may cause slight delays depending on your new delivery location, generally of at least 2 business days.
Collection timeframes:
Parcel Lockers: 48 hours before it is moved to a post office for collection
Post Office (Parcel Collect): 10 business days
PO Box: 30 days
After these timeframes, uncollected parcels will be returned to our warehouse.