How to order your prescription medication with a Paper Prescription

Ordering your prescription medication with Healthylife is easy.

Before you get started, please note:

⚠️ Due to Australian pharmacy legislation, your original paper prescription must be received by our Pharmacy Team before your medication can be dispensed and dispatched.

A copy, photo, or scan of your prescription cannot be accepted in place of the original prescription.

You can still place your order online as normal. After your order has been placed, we'll provide the postal details for your local Healthylife Pharmacy location in your order confirmation email.

To order your prescription medication online, you'll need:

✅ A Healthylife account - don't have an account? Click here & select Join Today to create an account.
✅ Your original paper prescription from your doctor
✅ Medicare details (if applicable)
✅ Concession card details (if applicable)

Search for the prescription medication that matches what your doctor has prescribed.

Once you've located the correct medication, make sure you are logged into your Healthylife account before proceeding.

Healthylife currently supports three prescription pricing options online.

Select this option if you have:

Select this option if you do not have a Medicare card or a Private prescription.

You must have:

Select this option if you have:

Our pharmacists will confirm your eligibility during the dispensing process.

For more information about prescription pricing, including images of examples, click below:

👉 [Prescription Pricing]

If you have reached the PBS Safety Net threshold, please contact our Pharmacy Team directly for assistance.

📧 Email: care@healthylifepharmacy.com.au
📞 Phone: 1300 463 342 (select option 2)

Before adding your prescription, you'll need to create a patient profile.

A patient profile identifies the person the prescription has been written for. It only takes a couple of minutes to set up and will be securely saved to your Healthylife account for future prescription purchases.

Need help creating a patient profile?

👉 Need help creating a patient profile? How to create a patient profile

Once your patient profile has been created, select the correct patient from the drop-down menu.

This ensures your prescription medication is linked to the correct person before continuing.

Select:

➕ Add a new script

Then choose:

📄 Paper Prescription

Unlike an electronic prescription, a paper prescription does not require a token code.

After selecting your prescription type, continue through the prompts to complete your order. A notice will appear here, advising that your paper prescription will need to be mail to your local Healthylife Pharmacy location before we can dispatch your order.

Select the quantity you'd like to order.

Please note: A maximum of 2 units per prescription medication can currently be ordered online.

You'll also have the option to select:

One-time purchase

Your medication will be ordered once and will not repeat automatically.

AutoDelivery

Set up regular deliveries of your medication so you don't run out.

Once ready, select:

Add to Cart

Then select the cart icon in the top right-hand corner and follow the checkout prompts.

After placing your order, you'll receive an order confirmation email containing the postal details for your local Healthylife Pharmacy location.

Please send your original paper prescription to the provided address as soon as possible. Please allow up to 10 business days for us to receive, dispatch & have your order delivered.

We recommend using a tracked postal service where possible, as your prescription is required before our Pharmacy Team can dispense your medication.

Once your original prescription has arrived at our Pharmacy Team, our pharmacists will review and approve your prescription before preparing your medication.

Prescription orders cannot be dispatched until the original prescription has been received and validated.

We aim to dispatch prescription orders within 1–2 business days on average once all required prescription information has been received.

If our Pharmacy Team requires any additional information, we'll contact you as soon as possible.

Our Pharmacy Team is here to help.

📧 Email: care@healthylifepharmacy.com.au
📞 Phone: 1300 463 342 (select option 2)

Our team will be happy to assist with any prescription-related enquiries.