Sending Your Prescription to Healthylife Pharmacy
When you order prescription medication online with Healthylife Pharmacy, we must have a valid prescription or e-script available before we can dispense and dispatch your medication.
Due to Australian pharmacy legislation, we cannot accept photos, scans or copies of paper prescriptions as a valid prescription for dispensing purposes.
What we need before we can dispatch your medication
For your prescription order to be processed, we require either:
A valid Australian paper prescription received at one of our Healthylife Pharmacy locations; or
A valid electronic prescription (e-script) is uploaded when adding to your cart online
Once your prescription or a valid repeat authorisation has been received, your medication can be dispensed & dispatched.
To avoid delays, please send your prescription paperwork as soon as possible after placing your order. We recommend using a tracked mail service for sending paper prescriptions to us.
If we already have your prescription paperwork on file, your order may be able to be dispatched on the same day (where applicable).
Sending Your Paper Prescription
You can either:
Post your prescription paperwork to your nearest Healthylife Pharmacy location; or
Drop your prescription paperwork off in-store at your local Healthylife Pharmacy. Store locations can be found here: https://www.healthylife.com.au/stores
Please send your prescription to the pharmacy location relevant to your state:
NSW, ACT & TAS
Healthylife Pharmacy
154 George St
Hornsby NSW 2077
NT & QLD
Healthylife Pharmacy
5a/17 Billabong St
Stafford QLD 4053
VIC & SA
Healthylife Pharmacy
187 Franklin Street
Adelaide SA 5000
WA
Healthylife Pharmacy
259 Walcott Street
North Perth WA 6006
Please note: We must receive the physical paper prescription before we can dispense and dispatch your medication.
Need to Check Your Prescription Details?
If you need help confirming details before sending your prescription, our pharmacy team can review a copy of your prescription for information purposes only.
This can help with:
Confirming whether your prescription appears valid and is within date
Checking medication details
Confirming pricing
Helping you select the correct option when placing your order online
Please note: A photo, scan or copy of your prescription cannot be used to dispense your medication. We must still receive the original paper prescription.
Email a Copy of Your Prescription
Email your prescription copy to:
Please include any questions you have, and our team can assist.
Send a Photo of Your Prescription via MMS
If your mobile plan supports MMS, you can send a photo of your prescription to:
To send an image via MMS:
Take a clear photo of your prescription
Open your messaging app
Enter care@healthylifepharmacy.com.au in the recipient field
Send the image as a message
Please remember: this is for verification purposes only and does not replace the need for the physical prescription.