We're sorry to hear your much-anticipated order has arrived damaged. We understand how disappointing it is to receive products that aren't in the condition you expected, and we're here to help.
What happens if your order is damaged in transit?
Our delivery partners will generally notify us if an item has been damaged while in transit before it reaches you. If we receive this notification, our team will review the issue and work with you to determine the best solution.
In some cases, however, we may not receive a notification, or damages may not be identified until after your order has been delivered.
Received a damaged item?
If your order has arrived with damaged product(s) that were not reported to us before delivery, please contact our Customer Care team so we can investigate further.
You can reach us via:
💬 Online chat via the Healthylife website & select Help with Order
📞 1300 463 342 (during business hours)
To help us resolve this as quickly as possible, please provide:
Your order number
The product(s) that have been damaged
A clear description of the damage
Photos showing the damage
Any additional information or feedback you would like to share
Please feel free to advise us of your preferred outcome, whether that be a refund, replacement (pending stock availability), or a partial refund.
Failure to provide sufficient evidence may alter the resolution we can offer.
Important
Please do not discard the damaged product(s) or packaging until our Customer Care team has reviewed your enquiry and provided further instructions.
Once we've assessed the issue, we'll work with you to determine the most appropriate resolution based on the circumstances of your order.
We appreciate your patience and will do our best to resolve this for you as quickly as possible.