Yes, you can; if it has not left the warehouse.
Can I change my delivery address after I have placed my order?
At Healthy Life we understand sometimes there are last minute changes in plans in terms of your final order delivery, so we have a couple of options for you. Redirecting your order is only possible up until the point the order is on onboard for delivery with the driver.
How can I redirect my parcel to a new address by myself?
You can redirect your parcel by using the MyPost app. You will need to have an account and have the app installed on your mobile phone or sign in on your laptop. It’s free to create an account. Use this link Sign up to sign up to MyPost, in case you don't have an account already.
It’s important that the email address and phone number used to create your MyPost account are the same as the one used to place your order at Healthy Life, so we can link your delivery.
Once you have received your dispatch confirmation email with your Aus Post tracking number, you can simply log in to your MyPost account, enter the tracking number and follow the prompts to select the redelivery option of your choice. You can choose from:
- Different delivery address (must be redirected to a street address)
- 24/7 Parcel locker
- Participating Post Office (offering parcel collect)
- PO Box
You will receive notifications along the way through the MyPost app after the changes have been made, until your order has been delivered or collected.
Please note changing your delivery address may result in a delay in delivery, depending on the location.
You will have 48 hours to collect your parcel from a Parcel Locker, 10 business days to collect from a participating Parcel Collect (Post Office) location, and 30 days from a PO Box. Otherwise the parcel will be returned to our warehouse.
For more info on how to redirect your parcel via your MyPost account, click HERE