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Why didn't I earn Everyday Reward points for all or some items in my order?

Everyday Rewards Points Eligibility

Everyday Rewards points are available on eligible products shipped by Healthylife only. Pharmacy and Prescription items are not included as these are supplied by a business separate from Healthylife.

To earn Everyday Rewards points, please ensure you are logged into your Healthylife account and have your Everyday Rewards card linked before completing your purchase. If you are unsure how to sign up, click here & click on Join Today at the bottom of the page. If you are unsure how to link your card to your Healthylife account, click here.

Products and services not eligible for Everyday Rewards points

The following are excluded from earning Everyday Rewards points:

  • Gift cards

  • Delivery charges

  • Services or subscriptions where payment is not processed through healthylife.com.au

  • HealthyLife Pharmacy purchases, including:

    • Pharmacy Only products

    • Pharmacist Only products

    • Prescription Only products

  • Any in-store purchases

Unfortunately, HealthyLife Pharmacy products are not eligible for Everyday Rewards points.

Any products displaying the blue product tag on the product page or image that say “Pharmacy Only”, “Pharmacist Only” or “Prescription Only” will not be eligible for Everyday Rewards points.

See below for examples of what these product tags look like.

Promotional Everyday Rewards offers

From time to time, we may offer promotional Everyday Rewards point boosters. These promotions may have specific exclusions, so please refer to the promotional Terms and Conditions for full details.

Base points will usually appear in your Everyday Rewards app activity statement within 3 days, but depending on how you collected them, it may take up to 2 weeks.
For points earned through boosters, these can take up to 7 business days after the promotion’s end date to show in your app, unless otherwise specified:

Need help?

If you’re unsure whether your order qualifies for Everyday Rewards points, or you forgot to log in before placing your order, please contact our Customer Care team:

📧 Email: care@healthylife.com.au
📞 Phone: 1300 463 342 (during business hours)

We’ll be happy to review your order and confirm your eligibility.

Examples of HealthyLife Pharmacy products that are not eligible for Everyday Rewards points:

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