In the initial 24 hours post lock in date confirmation, our system automatically initiates a charge on your designated payment method for a seamless transaction.

Should the payment encounter any issues, rest assured we'll promptly notify you via email. We then make a second attempt within the following 24 hours to process the payment.

In the unlikely event of a second payment failure, we'll notify you again. At this point, your Auto Delivery will be temporarily paused, and the order won't proceed until you decide to reactivate it.

Upon successful payment, our team will begin processing your order, ensuring swift packaging and dispatch with our trusted couriers. We're committed to delivering a refined and hassle-free experience from payment to product receipt.

If you are having difficulties with processing payment please reach out to our friendly Customer Care team on 1300 463 342 or care@healthylife.com.au who will be happy to assist.