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Changed my mind about my order

Alex
  • Updated

Below you will find the following information on Change of mind returns 

When healthlife.com.au will offer you a change of mind return.

If you have changed your mind about a product purchased from healthylife, we will provide a refund [at our discretion], provided that the product:

  • is flagged with us for return, with valid proof of purchase, within 30 days of purchase;
  • is in its original condition, including with original packaging and seals intact; 
  • is not a product that is an exempt product (as set out in the “Products exempt from Change of minds returns below)  
  • Has not been used and, if a perishable product, is not expired or within 2 days of expiry

In certain circumstances, you may be required to provide further information such as photo identification. Information collected in this manner will be stored securely in accordance with healthylife's Privacy Policy. healthylife reserves the right to refuse a refund for unverified purchases.

This policy is in addition to your rights under the Australian Consumer Law.

 

Products exempt from Change of mind returns 

We will not provide a refund for where you have simply changed your mind about any of the following products purchased from healthylife (unless that product is faulty or Australian Consumer Law applies):

  • Rapid antigen tests
  • Personalised items, digital downloads, prepaid cards or vouchers;
  • Clearance items;
  • Items that are advertised as not eligible for change of mind returns.

If you have purchased additional items that you no longer want, we encourage you to share with those in need, in particular, the elderly, disabled and most vulnerable in our community.

 

How to process a return if I have changed my mind

1. Package the item(s) to be returned safely into a box. You must quote your original order reference on the inside of the box or highlight it on the outside of the box for identification. Take a photo of the item in the box.

2. Go to your nearest Australia Post office and post the item back to us to the below address using  registered post (as this has tracking).

HealthyLife

PO BOX 6035

Chullora NSW 1405

3. Once posted, please contact us via live chat or email at support@healthylife.com.au and provide the original order number, return tracking number and a photo of the item returned in the box. If you do not contact us and provide this information, we will not be able to process your return.

4. Once our customer service team validates the return conditions and the items are on our way back to us, we will process a refund. (Please note that refunds will  only be made using the original payment method stated on your proof of purchase and may take up to 5 working days to be processed.)

 

NOTE: If you do not send your registered post tracking number to customer support you will not receive your refund swiftly, please ensure you do this so we can finalise your return quickly for you. 

 

Please note that delivery fees paid for online orders are non-refundable for all returns.

For our full returns policy, click HERE

 

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