My products are damaged (unfit for use)

We are really sorry to hear that. Please let us make it up to you in no time.. You can always ask for a refund or replacement if the products are unfit for use.

We might to need to know a bit more to ensure all of our products are at the highest standard. 

What we will be asking for 

Original order details and a description of the fault, including:

• Original Order number or email associated with the original order
• A description of the faulty product(s) to be returned and the fault you have encountered
• A photo of the faulty product(s)

What do you need to do

1. Please contact our customer service team through live chat or email at support@healthylife.com.au; have your details ready
2. Our team will assess the fault and, once validated, will email you a Returns Prepaid label to post the goods back to our warehouse (at our cost), including a returns tracking number.
3. Package your product(s) safely in a box, and go to the nearest Australia post office to post the item(s) using the Returns Prepaid Label provided. Please note if you are not able to print the labels, the Australia Post staff can do this for you at the time of posting.
4. Once the product(s) are processed by Australia Post against the returns tracking number provided, we will process a refund for the faulty product(s) as well as any (portion of) the delivery fee for the original order which was incurred solely for the delivery of the faulty product. Please note that refunds will only be made using the original payment method stated on your proof of purchase and may take up to 5 working days to be processed.

For our full returns policy, click HERE