Once your AutoDelivery enters the Lock In phase (24 hours before it’s due to be processed), our system will automatically charge your saved payment card to ensure a smooth transaction.
If there’s ever an issue with the payment, don’t worry - we’ll email you right away to let you know. Our system will then make a second attempt within 24 hours. If this second attempt also fails, we’ll email you again. At that point, your AutoDelivery will be temporarily paused, and no order will be processed until you log in and reactivate or resume it.
Note: Please ensure you check the payment card assigned to your AutoDelivery is correct and up to date. To check this, please refer to the article below on how to check this or update your saved payments.
When a payment is successful, our team will promptly begin picking, packing, and dispatching your order with our trusted couriers, so you can enjoy a seamless experience from checkout to delivery.
If you’re having any trouble with payments, please reach out to our friendly Customer Care team on 1300 463 342, email care@healthylife.com.au, or connect with us via Live Chat — we’re always happy to help!